We pride ourselves on being able to offer personalized customer service to our advisors and their clients, year after year.
2016 Customer Service Highlights – fast, friendly and knowledgeable service:
• 80% of our calls were answered within 30 seconds or less
• Average email turnaround time of 1 day or less
• Claims turnaround time average of 2 days or less
Here’s what some of our clients said about our service this year:
“We have been with Benecaid since 2010 and have recommended you to many self-employed individuals who have no idea this type of savings exists!! “ – Karen W.
“Easy to sign up online quick and problem free” – Michael L.
“A fast, reliable and user-friendly website really easy to manage the claims made. A good detail of key information, few companies have the level of promptitude showed by Benecaid website and associates.”– Luis O.
“Amazing service. Submitting a claim couldn’t be easier and having it processed so quickly – just fantastic. Keep up the good work, and thank you.” – David B.
“Love the electronic submissions. So easy, smooth and painless…just how it should be for health benefits! Great job!” – Carrie M.
“Staff is very easy to work with. Always helpful. Refunds are quick.” – Bruce C.
Thank you for helping to make 2016 great!
For more information on our unique service offering, contact your Benecaid Executive Benefits Consultant or email us at advisors@benecaid.com.
